Frequently Asked Questions
Where do I meet my driver?
MANCHESTER AIRPORT
Terminal 1 : Our Chauffeur/ Driver will meet and greet you at ”WHSmiths” on the left side of Arrival gates.
Terminal 2 : Our Chauffeur/ Driver will meet and greet you at” Spar” on the Arrival gates.
Terminal 3 : Our Chauffeur/ Driver will meet and greet you at Currency Exchange on the front of Arrival gates.
It is vital that you make contact with driver on the number which you received three hours before pick up time via email and sms after landing to arrange pick up.
MANCHESTER AIRPORT TRAIN STATION
: Our Chauffeur/ Driver will pick you up from Terminal 1 parking on the left side of station because private hire cars are not allowed to pick up from station please call your driver for exact pick up place. It is vital that you make contact with driver on the number which you received three hours before pick up time via email and sms after landing to arrange pick up.
LIVERPOOL JOHN LENNON AIRPORT
Driver will meet you at arrival gates with your name sign or he’ll meet you near “Yellow Submarine Model ” Fast PickUp & Drop Off area. It is vital that you make contact with driver on the number which you received three hours before pick up time via email and sms after landing to arrange pick up.
LEEDS BRADFORD AIRPORT
Driver will meet you at arrival gates with your name sign or he’ll meet you in the parking on the front of terminal. It is vital that you make contact with driver on the number which you received three hours before pick up time via email and SMS after landing to arrange pick up.
Your driver will expect you on the doorstep of the given address.
Upon pick-up from the hotel, your driver will meet you in the lobby or in front of the hotel’s main entrance.
What is the " Meet and Greet " service?
The “Meet & Greet” service is where the driver parks his car and enters the airport terminal holding a sign with your name on it.
This service is included on our journeys as standard free of charge.
The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board, therefore if you’d rather the driver doesn’t know the passenger’s name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!
How far in advance will I receive my driver's contact details?
You will receive an email or message with the details of the driver performing the ride within 3 hours before your pickup time. In order to always pick you up on time, we have to respond to unforeseeable events such as traffic jams or flight delays. Therefore, please note, that driver details can often change at short notice.
What is the Waiting Time at Airport and non airport pick ups?
On journeys collecting from an airport, as standard, LUXZLINE_ allows all passengers 75 minutes maximum from the time the flight actually lands to meet with their driver. After this, (if Passenger allow) waiting time is charged, regardless of reason, at £30/hr pro rata.
No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive. Waiting time for all other journeys will be charged at £30/hr pro rata from the scheduled collection time.
Will the driver know the way to go, As I am not quite sure of the route ?
All our drivers are experienced licensed taxi drivers and know the area. They also use satellite navigation software to assist them with finding the right destination.
What should I do if my flight is delayed?
The free waiting time at the airport is 75 minutes. We’ll Track your flight but If the delay is more than an hour, please contact us via Whats-app Chat (00447445678452) or email us at booking@luxzline.com using the email as soon as possible.
How can I cancel The booking?
Please give us more than 12 hours cancellation notice from your pick up time to get full refund, send us an email on booking@luxzline.com OR Whatsapp us on the number provided in the booking details with your ride detail or if you have account with us then login and cancel.
How can I know if my luggage will fit inside the car?
Specify the dimensions of the luggage and the number of pieces in the comment field of the order. For instance, 2 ski bags 180 cm long and two suitcases. In this case, only those drivers whose cars are able to fit such luggage will reply to the order. If you still hesitate, please, contact our support team.
What shall I do if the driver hasn’t met me?
First of all, try to contact your driver. Should you fail to get the driver on the phone, please, report this situation to the support team at Whatsapp +447445678452 or booking@luxzline.com. We will try to find another driver for you or refund your money. The refund time is 5-7 business days.
Can I Drink Alcohol in the car?
No, in compliance with UK and USA laws LUXZLINE_ operates a strict no-Alcohol policy in all of their vehicles.
Can I smoke in the car?
No, in compliance with UK and USA laws LUXZLINE_ operates a strictly non-smoking policy in all of their vehicles.
Is your Company licensed and fully insured?
Yes, we are fully licensed. All our vehicles are also insured.
Lost property?
If you have left something in a vehicle then you should contact the Driver direct as soon as possible. The driver is required to check the vehicle at the end of each journey and report any lost property to the police.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
Please note that some calls may be recorded for quality and training purposes.