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 TERMS & CONDITIONS

 

Service and Contract Formation

  • LUXZLINE_ acts as an intermediary agent for third party transport service providers.
  • The contract (final agreement) for the provision of the transport service is between you (The Client), and the third party service provider, from now on termed as your Driver.
  • By booking a service on our website, you are entering into a contract with the Driver.
  • Reservations at LUXZLINE_ are subject to the availability of the transfer companies and appropriate vehicles.
  •  

Changes and Cancellations by You

  1. If you cancel or change up to 36 hours before the pickup time (as mentioned in the voucher) the cancellation charge is 0% of the price of the initial booking.
  2. If you cancel or change between 36 and 24 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 0% of the price of the initial booking.
  3. If you cancel, within 12 hours before the scheduled pickup time (as mentioned in the voucher), the cancellation charge is 100% of the price of the initial booking.
  4. Changes are not allowed less than 12 hours of pick up time. Driver will charge you full or he can demand extra money to reschedule your Booking.
  5. If the Client cannot make use of the booking due to missing their flight., cancelled flight, relocated flight or other unforeseen circumstances, this will be considered as a cancellation within 12h. LUXZLINE_ is not responsible for the extra cost incurred. The Client will have to create a new booking if they still want to be picked up.

Luggage

  • Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger foot well (e.g. a laptop case, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
  • Extra luggage as well as bulky items could be charged.
  • Contact LUXZLINE_ Customer Service Center for more details.

Any deviation to the journey booked or agreed may be charged extra by the driver. Any waiting time will be chargeable by the driver.

As the customer, it is your responsibility to allow yourself plenty of extra time for time sensitive journeys to take into account unforeseen circumstances.

If you are booking a journey that requires an onward connection, such as, but not limited to, Airport, Train or Bus, you must allow yourself extra time. We recommend the following:

Airport Book your car so you plan to arrive at the airport 2 hours 30 minutes minimum before your planned departure. This should leave sufficient time to remedy most issues. Please note that all UK airports recommend arriving a minimum of 2 hours prior to plane departure. We cannot be held responsible for any late arrivals for any passenger who has not booked a vehicle which allows them sufficient time, to arrive at the airport 2 hours 30 minutes prior to flight departure.

Train/Bus Book your car so you plan to arrive at the destination 45 minutes before the planned departure.

LUXZLINE_ will not be held responsible for any delays, of any kind, transporting you to your destination. We are unable to control weather/traffic conditions etc. We will, of course, use our best endeavors to get you to your destination as quickly as possible.

As the customer, it is your responsibility to contact the Driver if the car you have booked is 10 minutes or more late. This will allow both you and us to understand the problem, assess the seriousness and re plan accordingly. Please bear in mind, like most private hire companies, we use a computer system and there are very rare occasions where there is a computer malfunction. This makes it even more important to communicate with us.

LUXZLINE_ will not be liable for any costs relating to any delay in the car arriving.

 PASSENGER SERVICES

 Cash Services

In respect of Cash Services, payment shall be made in cash and the Driver shall not accept any other form of payment.

 Passenger Services – Fees and Charges

 The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of Booking (the “Quoted Journey”). The price quoted by us shall be based upon our chosen route between the Collection Address and the Customer’s destination (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). 

a.  In relation to collection of any Passenger(s) from an Airport, we will allow 75 minutes waiting time starting from the last known estimated landing time of an inbound international flight (we will allow 45 minutes waiting time from the last known estimated landing time of an inbound domestic flight). We reserve the right to charge the Customer a Waiting Time Fee, which shall, for the avoidance of doubt, include the first 15 or 30 minutes (as the case may be). For the purposes of this clause the “last known estimated landing time” will either be (a) if the Customer provides a flight number at the time of making the Booking, we will monitor the relevant flight and alter the collection time accordingly; or (b) if the Customer does not provide a flight number, the time which has been specified by the Customer. 

b.  All car parking fees will additionally be chargeable to the Customer for collections from airports, seaports, international and domestic train terminals. In the event an airport pick up has been booked using the service at an  Airport, as advertised on our web site, then there will be no car park charges. If, however, you choose to have LUXZLINE_ Driver from another location to pick you up from LUXZLINE_ airport, car Park charges will apply.

c.  In the event that the Customer requires more than three (3) passengers to travel in a Passenger Vehicle additional charges may be levied by us for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of three (3).

d.  We reserve the right to charge the Customer a surcharge for all journeys made during the Christmas Period, such surcharge will be communicated to the person booking the Services. This will be advertising prior to and during this period.

e.  In the event that the Customer or any Passenger (other than an unaccompanied Minor) requires us at the beginning of or during the course of the Quoted Journey to make any additional or alternative pick-up(s) or collection(s) of Passenger(s) or to drop off Passengers at any locations other than as specified in the Quoted Journey or to take any variation from the Quoted Journey or follow a route other than our chosen route, additional charges may be applied by us. Any Passenger (other than an unaccompanied Minor) may amend the Quoted Journey by providing clear instructions to the Driver. We may (but we are not required to) obtain consent from the Customer for such amendment prior to agreeing the amending instructions.

f.   In the event the customer wishes to cancel a pre-paid booking, made on-line  using their credit/debit card less than 24 hours notice there is no refund.

Passenger Services – General

1-  We shall use reasonable endeavours to provide a Licensed Passenger Vehicle in good working order of the type specified by the Customer (and in the event that such a vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.

2-  Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Licensed Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. Arrow Cars and/or the Driver reserve the right to cancel a booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Licensed Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Licensed Passenger Vehicle.

3- The transportation of luggage in a Licensed Passenger Vehicle shall be permitted in our absolute discretion. Passengers shall remain responsible at all times for their luggage and shall load and unload their own luggage. We may assist the Customer with the loading and unloading of his/her luggage from the Licensed Passenger Vehicle, at our sole discretion. We operate a strict weight and size allowance for luggage to be carried must be able to fit comfortably in the luggage compartment available.

4-  Passengers are not permitted to smoke in any Licensed Passenger Vehicle.

5-  Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.

6-  Passengers shall not consume alcohol in any Licensed Passenger Vehicle and we and/or the Driver reserves the right to decline carriage to any Passenger and may require a Passenger to alight from a Licensed Passenger Vehicle who, in our opinion, is intoxicated.

7-  We accept no responsibility for the loss or damage to any luggage which is transported in a Licensed Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Licensed Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Licensed Passenger Vehicle.

8-  Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.

9-  All Passengers are required to use seat-belts at all times.

10-  We will not allow unaccompanied Minors of less than 12 years of age to travel alone in a Licensed Passenger Vehicle. In exceptional circumstances and subject to the parent/ guardian’s consent we may allow Minors over the age of 12 to travel unaccompanied. When booking a journey for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Licensed Passenger Vehicle.

11-  We may charge reasonable repair or cleaning charges plus £80 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.

12-  We shall not be responsible for any property left by Passengers in any Passenger Vehicle.

13-  We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.

 Bookings and Charges

  1.  Payment shall be made by Credit/Debit  Cards.
  2. We shall be entitled to charge an administration fee of up to 6.5% of the Charge unless otherwise agreed with the Customer.

General

1-  These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone or by using our Whats App Number.

2- By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at  Our privacy policy page, sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy.

3-  Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

4-  We shall be entitled to vary the Price List from time to time.

5- We shall be entitled to exercise a lien over any property belonging to the Customer in our possession pending payment of any Charges due to us.

6- We may, in our absolute discretion, decline or accept any Booking.

8- Passenger(s) and any luggage and any personal items and all Goods shall be ready for collection at the time stipulated by the Customer when the Booking is made. Where the Collection Address is in a Restricted Street we will allow 2 minutes (and where the Collection Address is not a Restricted Street 5 minutes) for loading. In the event that all booked Passenger(s), and their luggage have not boarded the Licensed Passenger Vehicle within 2 minutes (or 5 minutes as the case may be) of the later of i) the arrival of the Licensed Passenger Vehicle at the Collection Address and ii) the booked time for collection we reserve the right to charge the Customer a Waiting Time Fee, which will, for the avoidance of doubt, include the first 2 minutes (or 5 minutes as the case may be)). Furthermore where the Collection Address is in a Restricted Street the Driver shall be entitled to leave the Collection Address and we shall endeavour to arrange with the Customer a revised collection time or location. If revised collection details cannot be agreed with the Customer we may treat the Booking as having been cancelled and charge a Cancellation Fee. Where the passenger and any luggage and any personal items and all Goods are not unloaded within 5 minutes of the arrival of the Passenger Vehicle at the Customer’s destination we reserve the right to charge the Customer a Waiting Time Fee, which will, for the avoidance of doubt, include the first 2 minutes (or 5 minutes as the case may be).

9-  No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall affect that right, power or remedy; or operate as a waiver of it.

10- The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.

11- The Customer shall be liable for any damage caused by Passengers to any Licensed Passenger Vehicle.

12- We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

13- To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom we sub-contract the Services. We shall use our reasonable endeavors to ensure that we only sub-contract the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation. If we are aware that a third party does not have a level of insurance coverage which we would expect, we reserve the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

14- We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger’s luggage or personal effects.

15- We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

16-We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.

17- Any complaints relating to the Services shall be addressed to us and made in writing within 14 days of the event giving rise to the complaint.

18- Termination of this Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.

19- Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service. Any notice sent by. Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery.

 20- A person who is not a party to any Contract shall not have any rights under or in connection with it.

21- We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.

22-  If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavors to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.

 We LUXZLINE_ reserve the right to amend these Terms.